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If you’re not satisfied with your purchase, or if we cannot resolve a problem that makes the system unusable, we’ll issue a full refund within 7 days of your purchase date. We stand behind our product, but we understand it may not work for everyone in every situation.

Refunds

After we receive and inspect your request, we’ll notify you by email. We’ll also inform you if your refund has been approved or denied.

If approved, your refund will be processed and applied to your original payment method within a few business days.

Late or Missing Refunds

• Check your bank account again
• Contact your credit card company
• Contact your bank (processing time may vary)

If you still haven’t received your refund, contact us at contact@homeplexiptv.live

Sale Items

Only regular priced items may be refunded. Sale items are non-refundable.

Exchanges

We replace items if they are defective or damaged. To request an exchange, contact us at contact@homeplexiptv.live

Gifts

If an item was marked as a gift and shipped directly to you, you’ll receive a gift credit.

If not marked as a gift, the refund will be sent to the original purchaser.

Shipping Returns

To return your product, contact us first at contact@homeplexiptv.live

You are responsible for return shipping costs. These costs are non-refundable.

We recommend using trackable shipping for valuable items.

Need Help?

If you have any questions, contact us at contact@homeplexiptv.live